How building disputes are resolved in Victoria

General information for people in Victoria · ORLA Connect

If you’re in dispute with a builder over defects, delays, cost blow-outs or unfinished work, Victoria has a set process — and starting in the right place protects your position. Here’s how it generally works.

Start by raising it in writing

Put the defects or breach to your builder in writing, describe what you want fixed, and keep records — contract, photos, reports, emails and payment history. Many disputes resolve at this stage, and a clear written record helps at every step that follows.

DBDRV — free conciliation for domestic building work

Domestic Building Dispute Resolution Victoria (DBDRV) is a free government service for domestic building disputes. A conciliator can inspect the work and issue a dispute resolution order requiring the builder to fix defects or make payment. For most domestic building disputes you generally must go through DBDRV before VCAT will hear the matter.

VCAT’s Building and Property List

If DBDRV doesn’t resolve it, DBDRV issues a certificate and the dispute can proceed to the Building and Property List at VCAT. VCAT can order rectification, damages or payment. Commercial building disputes generally go straight to VCAT or the courts. Preparing your evidence properly is what makes the difference here.

Evidence that wins building disputes

Strong claims are built on independent evidence: a building inspector’s or expert’s defect report, the signed contract and variations, photos over time, quotes to rectify, and a clear record of what was paid and when. A lawyer helps you gather and present this so it stands up.

Do you need a lawyer?

You can run a matter yourself, but building disputes turn on contracts, expert evidence and strict deadlines. Many people get advice for anything involving significant money, an insolvent builder, or a DBI claim — and matched firms quote upfront so you can weigh the cost before you commit.

How to get help the easy way

You don’t have to work out who to call. Post your matter on ORLA Connect and up to four verified Victorian building-dispute lawyers review it and reply with how they can help and their fees. It’s free to post, private, and there’s no obligation to proceed.

Post your matter — free →

Common questions

This article is general information only and is not legal advice. Building law and insurance deadlines can be strict — for advice about your situation, post your matter and a matched Victorian law firm can help.