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Not-at-fault recovery · Victoria

Not-at-Fault Accident? — recover your costs, free to post

If someone else caused your crash, you shouldn't be out of pocket. Recover the cost of repairs, towing, storage, a replacement vehicle while yours is off the road, and lost income — directly from the at-fault driver, without claiming on your own insurance or losing your no-claim bonus. ORLA Connect matches you with Victorian firms that specialise in not-at-fault recovery. Free to post.

Free to post Private & secure Many act no-win-no-fee Most respond within 24 hours
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What we cover

What you can recover

Whatever your situation, ORLA Connect matches you with Victorian firms that handle exactly this type of matter.

Repair costs — paid to your repairer
A replacement/hire car while off the road
Towing & storage charges
Loss of income (rideshare, taxi, couriers)
Keep your no-claim bonus & pay no excess
Vehicle write-off & market-value disputes
The specialism

Built for the drivers — and repairers — the big platforms overlook

This is a genuine specialism, not a suburb generalist's sideline. The firms on ORLA Connect include a long-running not-at-fault recovery practice that acts for private motorists, rideshare and taxi drivers, couriers and delivery riders, fleet owners and panel repairers referring their customers. If you're a repairer or tow operator with a customer who wasn't at fault, you can point them here — they keep their bonus, pay no excess, and you get paid.

Servicing all of Victoria — metro Melbourne and regional. Post your matter privately and compare the firms that respond before you choose.

How it works

Three simple steps

No cost, no obligation, and no chasing around for the right lawyer. You stay in control the whole way.

1

Post your matter

Fill in a short, secure form about your accident or claim. It takes a few minutes and costs nothing.

2

Get matched privately

ORLA Connect matches you with trusted Victorian firms that handle this exact type of matter. Only they see your details.

3

Choose your firm

Compare the firms that respond and pick the one that feels right — or walk away. Most respond within 24 hours.

Questions & answers

Not-at-fault recovery — FAQs

Common questions before you post your matter.

Do I have to use my own insurance?
No. If another driver was at fault, you can recover your costs directly from them (through their insurer) rather than claiming on your own policy — so you keep your no-claim bonus and avoid paying an excess.
What can I recover?
Reasonable repair costs, towing and storage, a comparable replacement vehicle while yours is being fixed, and — if you drive for a living — loss of income. A matched firm pursues these from the at-fault party on your behalf.
I'm a panel beater / tow operator — can I refer customers?
Yes. If your customer wasn't at fault, a matched recovery firm can act for them at no upfront cost to them, arrange a replacement vehicle, and pursue the at-fault driver — while your repair invoice gets paid.
What does it cost me?
Posting is free. Recovery firms typically pursue their costs from the at-fault party, so most clients pay nothing out of pocket — confirm each firm's terms before you proceed.
Get started

Post your matter

Free, private and takes just a few minutes. Fill in the secure form below and we'll match you with the right firms.

Free to post Private & secure About 2 minutes
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