How referring works
A minute at the counter — the firm does the rest.
1
Refer at the counter
Your workshop, the customer, the regos and the at-fault details.
2
A firm takes it on
A verified Victorian law firm pursues the recovery.
3
Everyone’s covered
Repairs, hire and excess recovered from the at-fault insurer.
Why workshops use it
Compliant, transparent, and good for your customers.
Keep the repairThe job stays with you.
Free to referA goodwill service, not a fee arrangement.
Customer not out of pocketHire and excess pursued for them.
ABN-verified & documentedBuilt to withstand insurer challenge.
Independent by designNever a condition of repair.
Happier hand-backCustomers back on the road with less friction.
Common questions
What’s in it for us?
You keep the repair, the customer isn’t out of pocket, and their hire and excess are pursued for them.
Is it a condition of repair?
No — it must be the customer’s genuine choice; the firm confirms independence and authority.
Are supplier ABNs checked?
Yes — verified with receipts kept, so the recovery withstands insurer scrutiny.
Got a not-at-fault car in the shop?
Refer it in about 60 seconds and keep your customer moving.